Frequently Asked Questions

1. What is included in the price of my cottage rental? We include all the following in the price; towels and bed linen, all reasonable gas and reasonable electricity charges (charging electric vehicles is not classed as reasonable use and electric vehicles are not allowed to be charged from the cottage supplies using a 3 pin plug and granny charger, Electric Vehicle charge points, where fitted, should be used, charges will apply, see below for more info), a starter basket of logs in properties with fires or wood burners (October to April only) and Wi Fi.
   
2. What are your arrival days and holiday durations? At Aultnagar, and Kirkside we currently only take bookings starting on a Saturday with a 7 night duration. Kirkview bookings start on a Friday with 7 night durations. Cardy takes 7 night bookings starting on a Saturday with the exceptions of Nov-Feb where short breaks are available. Start days at Xmas and New Year may vary. Please check our availability and price page for more information
   
3. When and how do I check in? You can check in to your cottage from 4pm on the day of arrival, the keys will be found in a key safe the location of and code to which, will be given to you approximately 10 days prior to arrival (or on payment of balance if booking is made within 10 days of arrival).
4. When do I have to check out? Check out is 10am on the day of departure.
5. How much is it to rent one of your cottages for a week? The prices vary by season and can be found by clicking on the day you wish to book on each properties booking calendar.
6. Can I make a provisional booking? We cannot accept provisional bookings, all bookings must be secured with a non refundable deposit of 15% or £100 whichever is greater.
   
7. When will my balance be due? Your balance will be due no later than 55 days prior to your arrival at your chosen cottage.
   
8. What payment methods do you accept? We accept Visa, MasterCard and Bacs payments (by prior arrangement). Please note we no longer accept cheques.
   
9. What is your cancellation policy? Please refer to our terms and conditions below.
   
10. Can I bring my pet/pets? Please refer to the features section on each cottage page for pet information specific to that property. There are a few basic rules regarding pets that you will need to adhere to when visiting. Please see the terms and conditions below. Please note we will not accept banned breeds as defined in the dangerous dogs act.
    
11. Do you charge for pets? There is a £25 per week charge for pets at Cardy Cottage. There is no charge for pets at Aultnagar,  Kirkside or Kirkview.
    
12. Do you provide towels and bed linen? Towels and bed linen are provided for all beds being used according to your booked party size.
13. Do you have electric vehicle charge points? We do have electric vehicle car chargers at all of our cottages. Extra charges will apply for charging vehicles. Our charge points work using the Monta App which you can find more information about here. Vehicles must not be charged from the individual cottage domestic supplies using a 3 pin plug and "granny charger". There are also many public charge points locally which can be found using the chargeplace Scotland website for when you are out and about.